When it comes to business security, it’s important to choose the right partner. A trustworthy company will offer you peace of mind and a stress-free experience with your security system. The best companies will also be transparent about their services, processes, and fees. We understand that choosing a business security company can be overwhelming with so many options available. Here are some things you should look for when choosing the best business security company for your business:
A Reputable Company
As with any business partnership, choosing a reputable company is crucial. You should take the time to research and understand the company’s background and reputation. You can start by checking websites like BBB and Trust Pilot to see what other customers have to say about the company and its services. You can also ask your friends and colleagues if they know of any trusted security companies in your area.
Clear Communication
While the majority of security business partners are competent, clear communication is essential. You want to make sure that your expectations are clear to the security team and that you can easily communicate any questions you have about the services. Even go a step further and make sure that the communication channels are easy and convenient for both parties. Some companies offer communication via phone, email, and/or online chat. Having multiple channels available is important in case one is down or you don’t want to be on the phone during certain times.
An Effective Monitoring Process
When choosing a company, you should ensure that the security system is effective and can protect your business from potential threats. A few things to look out for when researching your options include whether or not the system is integrated with other security systems and devices such as door sensors, smoke detectors, and cameras. Ask your security partner if they offer additional services like smart home integration, remote door unlocking, or GPS tracking.
Responsive Staff
Even though you will likely be communicating with a representative through emails and phone calls, it’s important that they are responsive. This will help to ensure that your questions are answered, your concerns are addressed, and your needs are met in a timely manner. If you feel that the staff is not responsive, you may want to consider a different company.
Multiple Services, Including Remote Monitoring
A security system is a one-time purchase that will protect your business for years to come. Make sure that the company offers multiple services and that you can expand your security system over time. You may want to add on things like remote door unlocking, carbon monoxide, and smoke detection, or video monitoring services. You may also want to upgrade the system over time to keep up with technological advancements.
Affordable Fees and Services
While you want to select a company that offers quality services and products, you don’t want to go over budget. Make sure to ask your potential partners what their rates are, and make sure that they offer a range of services to fit your needs and budget. It’s also important to understand what the fees include. Some companies offer additional services like maintenance and support that are often added to the monthly fee.
In-house Experts and Professionalism
No one knows your business better than you do. While you want a security partner you can trust, you also want to be able to influence the equipment and monitoring process. You should be able to choose the equipment that is best suited to your specific business needs. You should also have a say in the monitoring process and how often the security company checks in on your system. Some companies offer different levels of monitoring that give you more control over when and how often you are monitored. For example, you may choose 24/7 monitoring during the first couple of months after installation and then transition to once-a-day monitoring after that time period. This helps to keep your monthly fees down and gives you more control over when you receive alerts.
